Terms of Service

1. Who we are

These Terms of Service ("Terms") govern your use of the roister website at roister.ai and app.roister.ai (the "Site") and the revenue execution services we provide (the "Services"). "roister", "we", and "us" mean Roister Technologies Corp., 1310 Richards St, Suite 3706, Vancouver, BC V6B 0P9, Canada. By using the Site or the Services you agree to these Terms. If you are using the Services on behalf of a company, you confirm that you have authority to bind that company.

2. The Services

roister runs revenue execution on your behalf: validating target segments, building and running outbound campaigns, reactivating demand in your CRM and on your website, and putting our people on the phone with engaged leads to qualify them and book meetings. The scope, fees, and term of any engagement are set out in an order form or written agreement between you and roister (an "Order"). If an Order conflicts with these Terms, the Order governs for that engagement.

3. Your responsibilities

• You will provide accurate information about your company, products, and target market, and keep it current.
• You confirm that you have the right to give us access to any data, systems, domains, and accounts you connect to the Services, including your CRM and website.
• You will review and approve messaging, positioning, and qualification criteria when we ask you to, and you remain responsible for claims made about your own products and services.
• You will use the Services in compliance with applicable law, including anti-spam, telemarketing, and privacy laws in the jurisdictions where your prospects are located.

4. Fees and payment

Fees are stated in your Order and invoiced monthly unless the Order says otherwise. Invoices are due within 30 days. Fees exclude taxes, which you are responsible for where applicable. Where an Order includes a free first campaign, no fee is charged for that campaign and you are under no obligation to continue afterward. If you choose to continue, fees apply from the start of the paid term stated in your Order.

5. Data and privacy

We process personal information in accordance with our Privacy Policy. Where we process personal data on your behalf in the course of the Services, we do so on your instructions and as your processor or service provider under applicable privacy law, and we will enter into a data processing agreement with you on request. Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement.

6. Intellectual property

You own your data, your brand, and the content you provide. Subject to payment of fees, you own the deliverables we produce specifically for you, including validated ICP definitions, messaging, and enriched records. roister owns the Services, its systems, models, tooling, methods, and any improvements to them, and may use aggregated, de-identified learnings to improve the Services for all customers.

7. Results

We report qualified pipeline and meetings booked, and we work to the timelines described on the Site and in your Order. Outcomes depend on factors outside our control, including your market, your product, and how your team follows up, so we do not guarantee a specific number of meetings, pipeline amount, or revenue unless an Order expressly says so.

8. Term and termination

These Terms apply while you use the Site or the Services. Engagement terms and notice periods are set out in your Order. Either party may terminate an engagement for material breach if the breach is not cured within 30 days of written notice. On termination you pay fees accrued to the termination date, we stop outreach on your behalf, and we return or delete your data as you direct, subject to our legal retention obligations.

9. Acceptable use

You will not use the Site or the Services to send unlawful, deceptive, or harmful content, to contact people who have opted out, to infringe the rights of others, or to interfere with the operation or security of our systems. We may suspend the Services where we reasonably believe use is unlawful or is damaging deliverability, domain reputation, or other customers.

10. Disclaimers and limitation of liability

The Site is provided "as is". To the fullest extent permitted by law, roister disclaims all implied warranties, and neither party is liable to the other for indirect, incidental, special, or consequential damages, or for lost profits or revenue, arising out of these Terms or the Services. Except for payment obligations, breach of confidentiality, or liability that cannot be limited by law, each party's total liability arising out of an engagement is limited to the fees paid or payable under the relevant Order in the 12 months before the claim.

11. General

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, and the courts of British Columbia have exclusive jurisdiction. If any provision is unenforceable, the rest remain in effect. We may update these Terms by posting a revised version on the Site with a new "last updated" date; material changes to an active engagement will be agreed in writing.

12. Contact

Questions about these Terms can be sent to team@roister.ai.